Spring 2018 1

 

Hurricane Irma Shuts Down Our Office, But Not Our Services

by A. Scott White, CFP®, ChFC®, CLU®
President, Scott White Advisors

Hurricane Irma was the strongest storm to hit Florida in 12 years, causing us to evacuate our Fort Myers office for three business days. But services for clients continued uninterrupted.

Before Irma, our office is secured.
Before Irma, our office is secured.

Before Irma hit the Fort Myers area on Sunday, September 10, we were prepared for the worst. We had shuttered the office windows, secured all the computers inside the building, and backed up all client information offsite. Also, we made sure Scott had remote access to all client information so he could resume work immediately from anywhere in the country via his cell phone and laptop.

While we were out of the office from Monday through Wednesday, the team at Raymond James Client Services stepped in. As our firm’s broker-dealer, Raymond James Financial Services

After Irma, across the street.
After Irma, across the street.

provides custodian services for our clients’ funds. They also provide back-up support to handle client questions and requests in rare situations—like Hurricane Irma—when our staff isn’t available. As you may know, the Raymond James home office is in St. Petersburg. On September 8, they shifted critical business operations from the Florida base to other facilities nationwide, and personnel were moved to Memphis, Detroit and Denver, where RJ has facilities.

Our office reopened on Thursday, September 14. Luckily none of our valued staff or their family members, or those of our office mates Uhler and Vertich, were injured by the storm. We hope we won’t have another emergency soon, but please know in situations like Hurricane Irma, Raymond James Client Services is available at 800-647-7378.